Some health challenges remain invisible. Yet they can have very real consequences on daily life, work, and self-confidence.
In our #OnTheWay series, our specialists share real-life support stories from the field. These anonymized stories illustrate how listening, dialogue, and tailored support can help overcome sometimes complex situations.
The starting point
When Ms. L. is referred to our service as part of our systematic absence management program, she approaches the initial contact with considerable hesitation.
Like many employees, she does not fully understand our role. She worries about being judged or even monitored. Before discussing her situation, it is therefore essential to take the time to explain our approach and establish a relationship of trust.
Gradually, the conversation begins to open up.
Ms. L. then shares a health issue that she rarely talks about. It significantly affects her daily life and has major repercussions on her professional life. Each month, her symptoms lead to several days of absence and become increasingly difficult to reconcile with the demands of her job.
Certain aspects of her role further complicate the situation and limit her ability to manage these challenges on a day-to-day basis.
Over time, the consequences accumulate. Repeated absences fuel a growing number of concerns. Ms. L. fears being perceived as less reliable and sees her financial situation becoming more fragile. She feels trapped in a dead end and no longer knows where to turn for help.
Step by step
As discussions progress, one thing becomes clear: Ms. L.’s difficulties lie at the intersection of several challenges. On one hand, there is a health condition that requires appropriate support. On the other, there are the very practical demands of her job. Between the two lies a lack of dialogue and understanding that prevents solutions from emerging.
The first step is to offer her a safe and supportive space to be heard. A space where she can speak openly about what she is experiencing, without having to justify herself or fear being judged.
Beyond the health challenges themselves, Ms. L. also expresses concerns about their impact on her work, financial situation, and personal well-being.
During the support process, it also becomes apparent that certain options have not yet been explored. Our specialist helps her assess her situation and directs her to the professionals best suited to support her.
Gradually, Ms. L. gains perspective on what she is going through. She realizes that the difficulties she faces are neither insignificant nor unavoidable. Together, they identify solutions adapted to her reality and take the necessary steps to achieve lasting improvements in her situation.
The journey so far
Over time, the actions taken begin to bear fruit.
Thanks to tailored support and care that better meets her needs, Ms. L. gradually regains a healthier balance. The solutions identified allow her to manage her situation more confidently and to look toward the future with greater peace of mind.
Today, she is no longer on sick leave.
But beyond this outcome, her story highlights a reality that often goes unnoticed: some health challenges remain invisible, even though they can have a significant impact on daily life, work, and overall quality of life.
Talking about these difficulties is not always easy. Yet being listened to, understood, and guided toward the right resources can make all the difference.
A powerful illustration of what #OnTheWay means: creating a space where everyone can be heard, understood, and supported in finding the solutions best suited to their situation.
